Why can’t I get back to my course?


Check that you’re logged in

First, make sure you are logged into your Bookmark account: check that your name is in the top right corner of the page. If you see “Login” instead of your name, you’ve become logged out.  Click on Login to log back in and continue with your course.


Click the course from the Learning Home Page:

If your course progress seems to be missing from your dashboard or from the top of the Learning home page, try clicking the course in the courses grid on the e-Learning home page. This will open the course overview page, and you should be able to resume your course from there.


Check that you’ve started the course:

If you are on the course overview page, but can’t click through on any of the Beginner lectures, check that you have started the course. If you can see the “START COURSE” button at the top of the course’s main page, you have not yet started the course and this will prevent you from clicking on the lecture titles to access them. You need to click on the “START COURSE” button to begin. Once you’ve begun a course, the Start Course button will no longer appear on the course overview page.


Before starting the course, the course overview page looks like this:

After starting the course the course overview page now looks like this - no Start Course button:

Remember to check the “Completed” check boxes as you progress:


If you forget to check the “Completed” checkbox at the bottom of each lecture page, the course tracker does not record any progress. For example, if you clicked “Start Course” and then read through the first 3 lectures, clicking only the Next button, and not checking the “Completed” check box, your progress will not be recorded.


Other guides you might be interested in:

How to Progress through a Bookmark e-Learning Course

Why can’t I progress to the next stage of my course?

Why can’t I see my e-Learning progress?



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