Online Business Strategies

Customer Satisfaction: Leveraging Your Audience to Grow Your Business

There’s one thing that every single business should have in common when it comes to pursuing their goals – and that’s achieving high customer satisfaction. Customer satisfaction, simply put, is the level of happiness your customers have with your business’s products, services, values, capabilities and communication skills. We all know how the saying goes, no

Online Business Strategies

Building The Backbone of Your Business: Customer Service and Support

Did you know your business’s biggest money maker is not actually your most popular product? It is often overlooked, but every online business’s primary product is and always will be their customer service and support.  Your reputation is everything. One poor customer experience can result in the loss of sales, a negative online review, and