Online Business StrategiesSocial Media Tips and Strategies

When Social Media Meets Customer Service

Customer service by nature is a great field that almost every company, small or large, has invested in. We usually see this type of job as answering phone calls, emails, de-escalating matters, and more. However, this is not the only way customer service can be used to impact and grow small businesses. We’ll be diving

Online Business StrategiesSocial Media Tips and Strategies

Converting More Social Media Followers Into Customers

I’m not sure if I’m ready to admit this, but there is a good chance that most of the content we consume in a day is from social media. Or even from a friend that saw something on social media. Or a friend of a friend… okay, I think you get the point. Social media