Community Questions

Setup of Payment Gateway/Method

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On Dec 27, 2021 Toluwalase Sobodu wrote:

Hello there,

How do I setup Stripe ad my preferred payment method? I have gone through the description on the payment page in the help section. However, i do not see any button or link that will bring up the supposed list of alternative payment methods from which i can initiate the stripe setup.

Whenever I click on "Payment" in the e-commerce control panel, I am taken to a page that shows only three alternatives (Phone payment, Other selection, and Moneris). Below it also shows a "+" through which I can add any other payment gateway. None of these options takes me to the Stripe I need or indeed, any list of payment gateways as the help write-up suggests.

Please what am I doing wrong or what's going wrong?

Thanks.

Toluwalase


1 Answer

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On Dec 28, 2021 Bookmark Product Development Team wrote:

Hi Toluwalase, 

We have an exclusive partnership with Moneris as the sole payment provider for our Canadian users, so currently you won't be able to connect your Stripe account. You can use Moneris as your payment provider, and if you run into any issues connecting your Moneris account please do not hesitate to reach out to our support team over the live chat so we can assist you with that.

answered 3 weeks ago

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