Community Questions

Email is not working !


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On Feb 15, 2023 wrote:

Hello, I would like to know how to proceed to cancel my email registration since I cannot map correctly and no one available for support ?

I can send emails out but cannot receive any ! so I want to cancel the registration and look for another provider 

Thank you

2 Answers


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On Feb 27, 2023 Bookmark Product Development Team wrote:

Hi there, 

Thank you for reaching out to us here. Apologies for the delay in response. Unfortunately, we are unable to provide refund on email purchases. I can see the email has been cancelled in your account, but you will have ownership of it until the next billing date. 

answered 9 months ago


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On Apr 27, 2023 Carrie Becker wrote:

I can understand the frustration!  I cannot get proper service and the only option is chat- but responses are all over the place.  I also had an issue with email in the past, where not all of my emails were being received and I suspect that I am not receiving all emails. 

Today, I cannot access my email, customer service is very hard to communicate with.  So frustrating. 

answered 7 months ago


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